You built a successful trades business. Right now, it’s running you.
You built a successful trades business. Right now, it’s running you.
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FRACTIONAL COO + OPERATIONAL INFRASTRUCTURE
I am Chris Ellis. I am a Fractional COO and RevOps Architect. I help $1M–$5M service business owners untangle operational chaos, implement their tech stack, and get their time back.
I am Chris Ellis. I am a Fractional COO and RevOps Architect. I help $1M–$5M service business owners untangle operational chaos, implement their tech stack, and get their time back.
20+ Hours
20+ Hours
Reclaimed Weekly
90 Days
90 Days
To Operational Freedom
Zero
Zero
Daily Firefighting
THE PROBLEM
Your Growth Is Stalling Because You're the Bottleneck.
Your Growth Is Stalling Because You're the Bottleneck.
You didn't build a business to be tied to your phone 24/7. But right now, every decision routes through your desk. If we look under the hood, I bet we find this:
You didn't build a business to be tied to your phone 24/7. But right now, every decision routes through your desk. If we look under the hood, I bet we find this:
Operational Chaos
Operational Chaos
Your front office reacts instead of anticipating, arrival windows are blown, and the business runs on tribal knowledge instead of written procedure.
The Owner Bottleneck
The Owner Bottleneck
You've scaled revenue, but physical absence is not freedom. Every decision—from a $50 parts discount to a complex diagnostic—must pass through your phone.
Visibility & Anxiety
Visibility & Anxiety
You are generating cash but flying blind. You don't know your true operational costs, callback rates, or exact margins until the accountant tells you at the end of the year.
Leads Leaking
Leads Leaking
Technicians are skipping the digital close-out, forgetting to invoice, and leaving high-ticket preventative maintenance revenue on the table.
The Revolving Door
The Revolving Door
Relying on "star" employees without standard training protocols. You hire green techs, throw them in a van, and they just learn the veteran's bad habits.
THE SOLUTION
THE SOLUTION
We engineer the operational machinery.
We engineer the operational machinery.
Most founders don't need a cheerleader. You need what a great COO builds: the rigid, physical infrastructure that lets the business scale without depending on you for every answer.
1. The Front Office Workflow
1. The Front Office Workflow
We eliminate dispatch chaos by enforcing strict arrival windows, routing matrices, and the "Confirm Job Details" (CJD) standard.
2. The Founder's Firewall
2. The Founder's Firewall
We install a field decision matrix so your team has the authority and the rules to solve problems without calling you first.
3. The Radical Transparency Engine
3. The Radical Transparency Engine
We install a mathematical evaluation loop and data dashboard so you know exactly which technicians are profitable and which need retraining.
4. The Revenue Protection Protocol
4. The Revenue Protection Protocol
We enforce non-negotiable close-out checklists and teach Options-Based Quoting to capture every dollar of field revenue.
5. The Internal Promotion Engine
5. The Internal Promotion Engine
We stop the revolving door by installing a 5-Tier Blueprint with strict, mathematical promotion gates to build autonomous operators from scratch.
Ready to stop putting out daily fires?
Ready to stop putting out daily fires?
You can't out-hustle a broken system. If you are a $1M–$5M service business owner and you are still the bottleneck for every decision, let's look under the hood.
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